9bet Privacy Policy

9bet is an online entertainment and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to every member who uses the service — whether by visiting the website, registering an account, conducting transactions, or using any digital service.

By accessing this platform or creating an account, you are considered to have accepted the terms described in this policy. This policy should be read alongside 9bet's overall terms of service — visit our Terms and Conditions page for full details on usage terms.

9bet collects various types of information from its members. This information is gathered in two main ways — information you provide directly, and technical information collected automatically.

2.1 Information You Provide Directly

During account registration and use of the service, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (if required)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Username and password

2.2 Automatically Collected Information

While using the platform, certain technical information is recorded automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration, pages visited, and click data
• Information collected from cookies and similar tracking technologies

2.3 Transaction Information

Records of every deposit, withdrawal, and betting transaction are stored on 9bet's servers. This information is used for account verification, fraud prevention, and dispute resolution.

9bet uses collected information for the following specific purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and ensuring secure login for accounts
• Processing payments and maintaining transaction history
• Managing bonuses, rewards, and VIP benefits
• Improving platform performance and user experience

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Monitoring and analysing suspicious transactions
• Preventing money laundering and other financial crimes

3.3 Communication and Support

We use your mobile number and email address to contact you about important account updates, security alerts, and service changes. 9bet's 24/7 live chat and email support team may also reach out to you through these channels when needed.

3.4 Ensuring Responsible Gaming

By analysing user gaming behaviour, we can identify risky patterns and provide support where needed. Reading our detailed Responsible Gaming guide will show you how we help members build healthy gaming habits.

9bet follows industry-standard security practices to protect your information. All data is transmitted via SSL encryption and stored in encrypted databases.

4.1 Technical Security Measures

• All data transmission is encrypted using SSL/TLS protocols
• Passwords are stored using industry-standard hashing algorithms
• Server access is restricted and monitored
• Regular security audits and vulnerability assessments are conducted
• Two-factor verification (OTP) is used for payments and sensitive changes

4.2 Data Retention Period

Information for active accounts is retained for as long as the account remains open. Even after an account is closed, financial and transaction-related information is kept for a set period as required for legal obligations and dispute resolution.

9bet does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, and bank transfers), cybersecurity, and technical infrastructure management. These providers receive only the information necessary to perform their services and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We are required to comply with applicable laws in Bangladesh, judicial orders, or legitimate requests from government authorities. In such cases, the necessary information may be provided to the relevant legal authorities.

5.3 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the new entity. In such cases, the new controller will be required to follow the terms of this policy.

9bet uses cookies and similar technologies to operate the platform and improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and run the basic functions of the site.
• Functionality Cookies: Used to remember your preferences such as language selection and page settings.
• Analytics Cookies: Used to monitor site traffic and improve service quality.
• Security Cookies: Used for fraud detection and account protection.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may affect some basic functions of the platform.

As a 9bet member, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can correct inaccurate or outdated information.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Object: You can object to your information being used for specific purposes.
• Data Portability: You can request a copy of your information in a structured format.
• Opting Out of Marketing: You can opt out of promotional communications at any time.

To exercise these rights, contact our support team directly. 9bet processes any information-related request within a reasonable timeframe.

9bet strictly prohibits use by anyone under 21 years of age. This platform does not knowingly collect any information from minors. Age verification is carried out during account registration, and if any user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

If you become aware that a minor is using 9bet, please notify our support team immediately.

9bet reserves the right to update this privacy policy from time to time. Any significant changes will be clearly announced on the platform, and registered members will be notified by email or mobile.

Continuing to use the platform after a policy change means you have accepted the updated policy. We therefore recommend visiting this page regularly. The date of the most recent change is always shown at the top of the page.

For answers to general questions about this policy and other terms of service, visit our FAQ section, where detailed answers to common member queries are provided.

If you have any questions, concerns, or requests regarding your information under this privacy policy, please contact our support team.

To learn more about 9bet or for information about how the platform operates, visit our About Us page.