9bet Terms and Conditions

These Terms and Conditions ("Terms") form a legal agreement between 9bet and its users. By creating an account or accessing the services provided through the 9bet website, mobile app, or any other digital platform, you are deemed to have fully agreed to each clause of these Terms.

9bet reserves the right to modify or update these Terms at any time. Continued use of the service after any changes will be treated as acceptance of the updated Terms. You are therefore advised to visit this page regularly.

Account Registration Requirements

To create an account on 9bet, the following conditions must be met:

• The applicant must be at least 21 years of age and must submit a government-approved identity document for age verification if required.
• Each person may open only one account. If multiple accounts are found under the same person's name, they will be closed and deposited funds may be forfeited.
• All information provided during account registration must be accurate and truthful. 9bet reserves the right to cancel any account created with false information.
• It is the user's responsibility to keep their account password and login details strictly confidential. Giving any third party access to the account is not permitted.

Prohibited Users

The following categories of persons may not create an account or use 9bet's services:

• Any person under 21 years of age.
• Those whose previous accounts were closed due to rule violations.
• Those whose accounts have been identified as linked to fraudulent activity.
• 9bet employees and their immediate family members must refrain from using the service.

Deposit Terms

To deposit funds into 9bet, you may currently use bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, Islami Bank, BRAC Bank). The minimum deposit amount is ৳100 for each method. Only payment methods registered in the user's own name may be used. Deposits from third-party accounts are not permitted.

• Providing the correct account number and transaction reference number at the time of deposit is mandatory.
• If a deposit is not credited for any reason, please contact the support team via 24/7 live chat.
• 9bet reserves the right to place suspicious transactions on hold for review.

Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes. Withdrawals may only be made through the same method used for the deposit — bKash, Nagad, Rocket, or bank transfer.

• KYC (identity verification) may need to be completed before each withdrawal.
• The wagering requirement set for bonus funds must be met before withdrawal.
• If a withdrawal request fails, 9bet will notify the user citing the technical reason.

Welcome Bonus Terms

Members making their first deposit on 9bet are eligible for a 150% welcome bonus, up to a maximum of ৳8,000. To receive this bonus, the bonus claim option must be activated at the time of registration. For example: depositing ৳1,000 will give a ৳1,500 bonus, making the total balance ৳2,500. Before withdrawing the bonus amount, a wagering of ৳1,500 × 15 = ৳22,500 must be completed.

General Bonus Terms

The following general terms apply to all promotional offers:

• A bonus may be claimed only once, unless the terms of the relevant offer state otherwise.
• If the claim period for a bonus expires, it will be automatically cancelled.
• Any attempt to claim bonuses using multiple accounts will result in all accounts being permanently closed.
• 9bet reserves the right to modify or cancel any promotional offer.
• For detailed questions about bonuses, please see our Frequently Asked Questions (FAQ) page.

Fair Play Policy

9bet is committed to maintaining a fair and secure gaming environment. All users must follow the rules below when participating in any game:

• Using any software, bots, or automated strategies to gain an unfair advantage is strictly prohibited.
• Any attempt to manipulate game outcomes or exploit system vulnerabilities will result in immediate account closure.
• Misconduct or harassment toward other players in live casino or other games is prohibited.
• Winnings obtained due to a technical error are not valid, and 9bet reserves the right to void them.

Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed within the game interface. 9bet reserves the right to impose betting limits on any account for security reasons. For any questions about betting limits, the support team can be reached via 24/7 live chat.

Grounds for Suspension

9bet may temporarily or permanently suspend an account for any of the following reasons:

• Registering with false or incomplete information.
• Bonus abuse, fraudulent transactions, or activities related to money laundering.
• Operating multiple accounts under the same person.
• When account verification is required for security reasons.
• A clear violation of any clause of these Terms.

Whether any legitimate funds deposited (excluding bonuses) in a permanently closed account are returned will depend on the outcome of the investigation.

Voluntary Account Closure

Any user who wishes to close their own account may contact the 9bet support team. A self-exclusion option is also available as part of responsible gaming. To learn more, please read our Responsible Gaming Policy and Self-Exclusion Procedure page.

Protection of Personal Data

9bet places the highest importance on protecting users' personal data. All data is kept secure through SSL encryption. Full details on how personal data is collected, used, and stored can be found in our Privacy Policy and Data Storage Details.

• Personal data is not sold to third parties.
• Data may be shared with authorities where required by legal obligation.
• Details about cookie use and tracking are also provided in the privacy policy.

Complaint Submission Process

If you have a complaint regarding a transaction, game outcome, or quality of service, please contact the 9bet support team first. The support team is available 24/7 in Bangla and English via live chat. Complaints may also be submitted by email.

• When submitting a complaint, the account ID, the relevant transaction number, and the date and time of the incident must be included.
• After receiving a complaint, 9bet will endeavour to respond within a set timeframe.
• The decision of the support team is final and binding on all parties.

Applicable Law

The applicable law governing the drafting and interpretation of these Terms, and the relevant legal framework in any legal dispute between both parties, will be followed. If any term is found to be legally unenforceable or invalid, the remaining terms will continue to apply.

Limits of 9bet's Liability

9bet is not liable for any loss arising from technical problems, server outages, internet disconnections, or any other uncontrollable cause. Temporary service interruptions may be necessary for platform maintenance, and 9bet is not responsible for any inconvenience caused as a result.

• 9bet will not be responsible for bets lost due to problems with the user's own device or internet connection.
• 9bet is not liable for delays or errors arising from third-party payment gateways.
• The user is solely responsible for the security of their own account.

Entire Agreement

These Terms, the Privacy Policy, and the relevant promotional terms together form the entire agreement between 9bet and the user. Any prior oral or written understanding or promise is superseded by these Terms.

Language and Interpretation

These Terms are written in Bangla and the Bangla interpretation is final. Even if translations in multiple languages are available, the Bangla version will be considered authoritative. To learn more about 9bet, please visit our About 9bet page.

Terms Updates

9bet may modify these Terms at any time without prior notice. The date of any change will be displayed at the top of the page under "Last Updated". Users are advised to visit this page regularly at their own responsibility.